FAQ
1. Is there a deductible?
Yes, the standard deductible is $1,000 unless otherwise stated. For Earthquake and Liability losses the deductible is
$2,500.
2. How do I obtain a copy of my policy wordings?
You will be sent an email copy of your policy wordings once payment is received. However, policy wordings are also available through the home page under ‘View My Documents’.
3. What if I want to make changes to my policy?
This is a program and changes cannot be made to the policy
other than increasing the property limit. If you require higher
sub limits to items such as jewelry, bikes etc. you will need to
obtain a tenants policy from another provider. To change
the property limits only on your BFL policy please send your
request to: bfltenantshelp@bflcanada.ca
4. How do I reset my Password?
1. Go to the Home page and select 'Existing User'
2. Below 'Submit', click on 'Forgot Password?'
3. Type in your email address and your username
4. Click 'Request New Password'
5. An email will be sent to you containing a link to reset your password
6. Click on the link in the email, type in your new password and click 'Update Password'
5. What if I want to cancel my policy?
You may cancel your policy at any time. Please refer to the
Home page and select “Cancel My Insurance”.
6. Can I take the policy with me when I move?
Not if you are changing leasing agencies/management
companies. This policy was specially created for the landlord
you have been renting from. If you require coverage after
you have moved out, you will need to see if your new landlord
has a similar program or is set up on the BFL program for
your new coverage. Alternatively, you can purchase tenant
insurance through a local broker.
7. What if i miss a payment?
If you miss a payment an email will be sent to you asking for confirmation of the banking information you provided the email will also let you know that a second attempt will be made to collect the outstanding amount.If the payment is missed a second time you will be charged a fee and your policy will be cancelled.Should you have any payment issues or concerns please email bfltenantshelp@bflcanada.ca and we will try to work with you to ensure your policy will not be cancelled.
8. Is my roommate covered under my policy?
No, roommates are not covered, they will need to obtain
their own tenant insurance policy for their belongings and
liability. Family members; husband, wife, spouse(s) children
and dependents are covered under one policy.
9. What if I have other questions about the
program/policy?
You can email your questions and/or concerns to: bfltenantshelp@bflcanada.ca or during business hours,
you can call 1-833-351-6825 and ask for a tenant program
specialist.
10. How do I file a claim?
There is an exclusive claims line that is available 24/7 at
1-877-807-5662. Alternatively, you can email your claim information to: xnbfl@sedgwick.com When reporting a claim, please have your policy number,
date and time loss occurred and the cause of the loss ready.
If your claim involves theft or vandalism, a police report will
be required to process your claim.
